Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, patterns or personal beliefs. Games should be approached as paid entertainment, with money set aside only for that purpose. A loss is not a debt that the next bet must recover, and a win should not be treated as regular income.

Before you play, consider whether gambling fits comfortably within your personal circumstances. Essential costs such as rent or mortgage payments, utilities, food, transport, education, loan repayments and other commitments should take priority. Never gamble with money intended for household expenses, savings, tax obligations or other important needs. Avoid borrowing money, using credit to continue playing or selling possessions to fund gambling.

Plan before you start

• Decide how much you can afford to lose before opening a game or placing a wager.
• Set a time limit and take regular breaks away from the website or app.
• Keep gambling separate from your everyday budget and financial accounts where possible.
• Do not increase your stake because you are losing or because you believe a win is due.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape another problem.
• Treat any winnings as uncertain and avoid immediately returning them to play.

It can be helpful to keep a simple record of deposits, withdrawals, wagers and time spent gambling. Reviewing your activity may give you a clearer picture than relying on memory. If the amounts or time involved are higher than you expected, consider taking a break and reviewing the limits or support options available to you.

Use limits and take control

Limits can help you make decisions in advance, before emotions or the excitement of play affect your judgement. Depending on the services available on your account, you may be able to request controls relating to deposits, wagering, losses, session time or access. The exact controls, settings and conditions may vary, so review the information shown in your account and ask our support team about the options available to you.

Useful boundaries to consider

• A maximum amount you will deposit during a chosen period.
• A maximum amount you are prepared to lose during a chosen period.
• A limit on the length of an individual session.
• A reminder to take a break after a set period of play.
• A personal rule not to redeposit after reaching your planned budget.
• A complete break from gambling for a period that suits your circumstances.

Choose limits that reflect your real budget rather than an amount you hope to afford later. A limit should be low enough to protect essential spending and high enough to be realistic. If a limit feels difficult to follow, or if you regularly change it to continue playing, stop gambling and consider using stronger account restrictions or exclusion options.

Taking a break or excluding yourself

A short break can be useful when you feel distracted, frustrated or tempted to chase losses. If you want a longer break, ask about the available time-out or self-exclusion arrangements. Self-exclusion is a formal decision to stop using gambling services for a selected period or under applicable arrangements. During an exclusion period, do not try to open another account, use another person's account or ask someone else to gamble on your behalf.

If you request an account restriction or self-exclusion, read the relevant terms carefully. Restrictions may apply according to the applicable account process, and some settings may not be reversible immediately. Tell us if you have more than one account or believe another account may need to be included. Account controls are intended to support your decision, but they work best when combined with practical steps such as blocking access, removing saved payment details and telling a trusted person.

Recognise when gambling may be causing harm

Problem gambling can develop gradually. It is not defined only by the amount of money lost. The effect on your time, relationships, mood, work, study, health and ability to meet responsibilities is also important. Some people hide their gambling or minimise its impact, which can make it harder to notice a concern early.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or preoccupied when you cannot gamble.
• Keeping gambling secret from family, friends or people who manage household finances.
• Borrowing money, using credit or missing bills because of gambling.
• Gambling to cope with anxiety, sadness, loneliness, stress or other difficult feelings.
• Neglecting work, study, relationships, health or everyday responsibilities.
• Repeatedly promising to stop or cut back but finding it difficult to do so.
• Selling belongings or using savings to continue gambling.
• Feeling shame, hopelessness or distress after gambling.

One sign does not automatically mean that someone has a gambling disorder, but several signs should be taken seriously. You do not need to wait for a crisis before asking for help. Speaking with a trusted person or a qualified gambling counsellor can make it easier to understand what is happening and decide on a safer next step.

What to do if you are concerned

1. Stop gambling for the moment and move away from the account or device.
2. Do not chase losses, make another deposit or borrow money to continue.
3. Record urgent bills and essential expenses so your immediate priorities are clear.
4. Tell someone you trust what is happening and ask them to help you maintain boundaries.
5. Contact an appropriate gambling support service in Australia or speak with a qualified health professional.
6. Ask Spinaconda Casino about available account limits, time-outs or self-exclusion arrangements.
7. If you feel unsafe or are in immediate danger, contact emergency services or seek urgent assistance.

Protect yourself and others

Gambling accounts should be used only by the registered account holder. Keep your login details, payment information and devices secure, and do not allow another person to gamble through your account. Do not gamble on behalf of someone else or ask another person to place bets for you. If you believe your account has been accessed by someone else, stop using it and contact support through the available website channels.

Gambling is not suitable for children or anyone below the minimum legal age that applies to the relevant service. Do not allow minors to access your account, device or payment methods. Use suitable device, browser and payment security settings if children or other vulnerable people may be able to access your technology. Parents, carers and household members should discuss sensible boundaries and monitor access where appropriate.

Support for family and friends

Gambling can affect partners, relatives, friends and other people in a household. If someone else's gambling is affecting you, your finances or your safety, your concerns are valid. You can seek confidential advice for yourself even if the person gambling does not want help. Consider protecting shared finances, securing important documents, setting clear boundaries and avoiding covering up gambling-related debts. Do not lend money to help someone chase losses.

Getting help

If gambling is affecting your wellbeing, finances or relationships, consider speaking with a recognised Australian gambling support service, financial counsellor, general practitioner or mental health professional. Support may include counselling, budgeting assistance, help with urges, family guidance and planning for a gambling-free period. Different services offer different types of assistance, so choose an option that matches your needs.

You can also contact Spinaconda Casino through the support channels made available on the website to ask about responsible gaming tools or account restrictions. We may need to verify account information before discussing account-specific requests. We cannot remove the risks of gambling, but clear information, practical limits and early support can help reduce harm.

This page is general information and is not financial, legal or medical advice. Responsible gaming controls do not guarantee that a person will avoid gambling harm. If gambling is causing serious financial, emotional or personal distress, seek independent professional assistance as soon as possible.