Privacy Policy

Information we may collect

To provide an online casino service, we may collect information that identifies or relates to a player. The type and amount of information collected depends on how a player uses the website, which services are accessed and what checks are required. We do not ask players to provide information that is unrelated to the operation, security or support of the service.

Account and contact details

When an account is opened or updated, we may handle details such as a player’s name, date of birth, residential information, username, contact details, account preferences and records of communications. We use these details to create and manage the account, provide requested services, respond to questions, send important service messages and help maintain accurate records.

Identity and verification information

We may request information or documents needed to confirm identity, age, account ownership or eligibility to use particular services. This can include identity documents and information used for verification checks. Verification information helps protect players, prevent impersonation and account misuse, support anti-fraud procedures and meet applicable legal and compliance obligations.

Payment and transaction records

We may collect records about deposits, withdrawals, payments, gaming activity, account balances, transaction history and related account activity. Payment information may be processed by payment service providers or other service partners. We may receive confirmation, reference or transaction details from those providers without necessarily receiving complete payment card or banking credentials.

Device, usage and cookie data

When someone visits or uses the website, we may receive technical information such as an internet protocol address, browser type, device type, operating system, language settings, pages visited, approximate location, access times and information about how the website is used. We may also use cookies and similar technologies to remember preferences, support account functions, understand website performance, improve security and measure service use.

How we use personal information

Personal information is used for purposes connected with providing, protecting and improving the casino service. Depending on the circumstances, we may use information to:

• Create, verify, maintain and close player accounts.
• Process deposits, withdrawals and other account transactions.
• Provide customer support and respond to account or service enquiries.
• Complete identity, age, security, anti-fraud and responsible gambling checks.
• Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• Operate, maintain, troubleshoot and improve the website and its features.
• Send essential account, security, transaction and service communications.
• Send promotional or marketing communications where permitted and where the player has provided consent or another appropriate permission applies.
• Meet legal, regulatory, compliance, reporting and record-keeping obligations.
• Protect the rights, safety, property and systems of players, the website and relevant service providers.

We may use information where it is needed to provide a service requested by a player, to protect the security and integrity of the website, to comply with an applicable obligation, or for another legitimate business purpose that is consistent with the player’s reasonable expectations. Where consent is used for a particular purpose, a player may withdraw that consent as described below. Withdrawing consent may not affect processing that is required for account security, transactions, legal obligations or other purposes that do not rely on consent.

We do not use personal information for purposes that are materially different from those explained in this policy unless we provide further information or obtain permission where required. If information is needed to open or operate an account, not providing it may mean that some services, checks or account functions cannot be provided.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary for the purposes described in this policy. This can include sharing with service providers that support hosting, website operations, payment processing, identity verification, fraud prevention, customer support, technology, communications, security and compliance functions. Service providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where necessary to comply with a legal or official request, respond to a valid process, investigate suspected fraud or misconduct, protect a person from harm, or protect the website and its users. We may share information with professional advisers or relevant parties in connection with a business change, provided that the information is handled in a manner consistent with applicable requirements.

We take reasonable steps designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, secure systems, monitoring, authentication procedures and staff or provider processes. No website, internet transmission or storage system can be guaranteed to be completely secure. Players should keep account credentials private and contact support promptly if they suspect that an account or device has been compromised.

Personal information may be processed or stored by service providers in locations outside Australia. Where this occurs, appropriate arrangements and safeguards are used where required. The location and role of a service provider may vary as the website and supporting services change.

We keep personal information only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, business records or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or destroyed.

Cookies and online technologies

Cookies are small files or similar technologies placed on a device when a website is visited. Some cookies are necessary for core functions, including account access, session management, security and remembering selected settings. Other cookies may help us understand website use, improve performance, personalise features or measure communications.

A browser may allow a player to view, block, delete or limit cookies. Players can manage cookie preferences through their browser settings. Disabling some cookies may affect website features, account functions or the way pages operate. Cookie controls may also be available through website tools where provided. Information collected through cookies may be combined with other information for the purposes explained in this policy.

The website may contain links to third-party websites or services. Those websites have their own privacy practices and policies. We encourage players to review the privacy information of any external service before providing personal information or using it.

Your privacy choices and requests

Players may contact us about the personal information associated with their account. To exercise data rights or ask a privacy question, email support@spinacondacasino.click. For account security, we may need to confirm the requester’s identity before responding or providing access to information.

• Access: ask for a copy of personal information we hold about you, together with appropriate information about how it is used.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, transaction or compliance purposes.
• Marketing consent: withdraw consent to receive promotional marketing communications. A player can also use an unsubscribe option included in a marketing message where available. Service, security and transaction messages may still be sent when they are necessary for the account or website.
• Questions or complaints: raise a concern about how personal information has been collected, used, stored or shared so that it can be reviewed.

Requests should include enough information to identify the relevant account and clearly explain what is being requested. We aim to respond within a reasonable timeframe and may ask for clarification where a request is unclear or covers a large amount of information. Some requests may be refused or limited where this is permitted or required, including where responding would affect another person’s privacy, compromise security, prevent fraud detection, or conflict with a record-keeping obligation. If a request cannot be completed in full, we will explain the reason where appropriate.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website, with the effective approach applying from the date it is published unless stated otherwise. Players should review this page periodically to remain informed about how information is handled.